Hongxin FAQ

Q1: How to order?

Step1, please tell how what model and quantity you need?

Step2, we will send a PI to you to confirm the order detail,

Step3, when we confirm everything, you can arrange payment.

Step4, we will deliver the goods within the stipulated time.

Q2: What kind of quality?

We provide two kinds of quality. One is original new, others is replacement. It depends on the needs of the customers. We will confirm clearly with our customers before order.

Q3: Is the replacement quality stable?

All the replacement parts are passed the tested. We provide 1 year warranty.

Q4: What kinds of delivery terms?

Most of our parts will be sent by express (DHL, FEDEX, UPS, EMS, ARAMEX and so on). But for measurement cargo, we will choose send by air freight or by sea.

Q5: When will make delivery?

Samples orders: 1-3 days after receipt the full payment.

Stock orders: 2-5days after receipt the full payment.

OEM orders: 12-20days after receipt the deposit.

Q6: After-sale Service

1, 1 year warranty for all kinds of our products.

2, if you find any defective parts in the first time, we will provide new parts for free to replace in your next orders. As an experienced manufacturer, you can rest assured of the quality and the after-sale service.

Q7: Payment terms

T/T, Western Union, Moneygram, Paypal and Paysend.

Q8: Returns

1, if the goods are returned due to the seller’s mistake, we will return or exchange them free of charge.

2, if the goods are returned due to the buyer’s mistake, we will return or exchange the goods, but the buyer will be paid the return freight.